Safety
Security
Warranties
Return policy
    Watches

Safe Shopping at Pacific Bay Watch.

Safest Systems Available

Pacific Bay Watch online Watch & Jewelry store is guarded by the highest standard of data encryption and accurate identification technology available to ensure that your shopping experience is safe, simple and secure. We guarantee that when you communicate with us, your personal information, including your name, shipping address, e-mail address, payment records and banking and credit accounts will be kept private and secure. Although this registration information is necessary for fulfilling your order online, for your convenience, you may call us at 312-402-7000 during regular business hours to place your order. Business hours are Mon-Fri 9:00AM. - 6:00PM. CST, Sat 9:00AM-5PM. CST.

Guaranteed Safe Processes

We at Pacific Bay Watch. like no other respect and will continuously guard your right to privacy. Upon placing your order online, your personal information will be transmitted via a secured connection and encrypted only to be read by our private server. Subsequently, for your protection, just prior to the transmission of your personal information, your browser will make a confirmed identification that communication is being made solely with Pacific Bay Watch. Only upon this authentication of a secure connection between your computer and Pacific Bay Watch. will your order be processed online. Upon receipt, your information will not be accessible by anyone else online and is held in privileged protection. Customer information is only added to the database upon the requests of those individuals.

GUARANTEED SITE SECURITY

We at Pacific Bay Watch. guarantee that every transaction you make will be 100% safe.

The Pacific Bay Watch. site was developed to support secure online purchasing through secure socket layer (SSL) technology. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. All information that you provide during the shopping process is encrypted for your protection. (You'll know that you're in an encrypted area when you see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer.) Furthermore, information provided to us as a result on your online purchase is completely confidential and will not be disclosed or sold to any other party. We here at Pacific Bay Watch. Constantly working on new and innovative security plans to protect you our customer. Should unauthorized charges be made to your account as a result of shopping at Pacific Bay Watch, you will pay nothing. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any amount up to $50, Pacific Bay Watch. will cover the entire liability for you. We will cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made from Pacific Bay Watch. while using the secure server. Of course, in the event of unauthorized use of your credit card, you must also immediately notify your credit card provider in accordance with its reporting rules and procedures.

Warranties

Watches NEW - All new watches sold by Pacific Bay Watch are guaranteed to be genuine and in new condition, and are also guaranteed to be free from defects for a period of at least one year.

While the incidence of defects in new watches is extremely low, there may be occasions in which warranty work becomes necessary. In all cases any warranty work will be handled by Pacific Bay Watch to insure quick and timely turn around time. In addition, Pacific Bay Watch keeps detailed sales records so that we may better answer your questions regarding past purchases (such as warranty work or insurance appraisals in the event of loss). Pacific Bay Watch uses only AUTHORIZED service centers for the particular brand.

In our experience, most warranty work requires simple adjustments or battery replacement. However in the event of a return for repairs of watches under warranty, Pacific Bay Watch reserves the right to replace or repair the watch at our discretion. Water damage or damage due to neglect or misuse is not covered by any manufacturer or by Pacific Bay Watch Warranty does not include routine maintenance, like cleaning and battery replacement. Pacific Bay Watch will not be responsible for any shipping charges, or damage due to neglect or misuse of the watch.

Vintage (Pre-owned) Watches - All watches sold by Pacific Bay Watch are guaranteed to be genuine and are guaranteed to be free from defects for a period of at least thirty days, some of our watches will carry a longer warranty depending on the watch.

While Pacific Bay Watch makes every attempt to make sure that the incidence of defects in our vintage and pre-owned watches are low (by servicing and overhauling every pre-owned watch we sell), there may be occasions in which warranty work becomes necessary. In such cases, the watch will need to be returned to Pacific Bay Watch for service. Any work performed on your watch outside of Pacific Bay Watch, will be at the expense of you, the buyer. In addition, unauthorized service will result in voiding the warrantee of the watch. At our discretion we might authorize some miner work but a purchase order must be obtained from Pacific Bay Watch In our experience, most warranty work requires simple only adjustments. However, in the event of a return for repairs of watches under warranty, Pacific Bay Watch reserves the right to repair the watch, as we deem necessary. Water damage or damage due to neglect or misuse is not covered by Pacific Bay Watch Remember, Pacific Bay Watch keeps detailed sales records so that we may better serve you in case of questions regarding your past purchases (such as warranty work or insurance appraisals in the event of loss).

Writing Instruments - All writing instruments sold by Pacific Bay Watch are guaranteed to be genuine and in new condition, in the event a writing instrument is pre-owned so will be stated in the add. All warranty work on all writing instruments will be handled by Pacific Bay Watch to insure quick and satisfactory turn around time in repairs. In addition, Pacific Bay Watch keeps detailed sales records so that we may better answer your questions regarding past purchases (such as warranty work or insurance appraisals in the event of loss). Pacific Bay Watch uses only authorized service centers for the specific manufacturer.

Note: None of the warranty work is done by an out side contractor, or an in house specialist. ALL WARRANTY WORK IS DONE BY AN AUTHORIZED CENTER OF THAT BRAND.

Watches Return Policy

Pacific Bay Watch will gladly accept the return or exchange of undamaged merchandise within 30 days from when your order was shipped out of our warehouse. Certain conditions may apply, please read the full policy below.

We offer a customer satisfaction guarantee or your money back. This policy means that if the item is not as described then return it for a refund within 7 business days. Grading jewels: we grade our diamonds and other jewels fairly. They are not GIA or EGL certified, unless specified in the auction. We have one grade color or clarity margin of error, because grading is not an exact science.
If the item is as described, you may return it less shipping and a 20% restocking charge within 30 days from when your order was shipped out of our warehouse. Please be aware of this at the time of purchase. If the item is returned, it must be returned in the exact condition as shipped with box and any other papers or items that it was shipped with. If an item is resized or engraved, the refund is void. If a customer would like to make a special order, the refund is void. All of our watch movements are guaranteed for a year. If there is any mechanical failure within that year (not including damage by the user), then return it and our authorized watch repairman will fix it.

The product must be in new, unused, and unworn with all original packaging materials, unused warranty cards, and instruction booklets.

Please note that special orders CARRY A NO RETURN POLICY. 

Before returning an item, please obtain a return authorization number by calling 312-402-7000
New and unused means that there are no marks on the item or any wear on the item, including tags and boxes. Pacific Bay Watch is not responsible for any item that is not returned in the manner set forth above.
Returns must be sent prepaid and insured for the full price by a track able carrier such as UPS or Federal Express to:

Pacific Bay Watch
1000 Bristol St. North, Suite 17-353
Newport Beach, CA 92660
Phone: 312-402-7000